A Day in the Life
I'm going to take a small step back here to talk about what it is like working at DormNet. From the talk I hear from my friends or the complaints we receive around campus, I think it is fair to say that not much is known about the mysterious life of a DormNet Assistant here at Harding. Well hopefully I can clear that up for you! By our technical definition, we are a part of Harding's Student Support and Communications department. We are responsible with making sure that students can connect to Harding's internet all around campus and with making sure that their computers are working as they should be. We also provide the link between the students and the higher-ups in the IS&T department at Harding by alerting them if students come to us with any campus-wide problems.
So that is, by definition, what we do. What does this look like? Well, it greatly depends on what time of year it is and whether there are any big problems going on. I'll start at the beginning. A week before everyone else arrives at school in August, all the workers at DormNet come for a week of training. Here we learn what we are expected to do and how we should be going about our tasks. There is a ton of information thrown at us that week, such as how Harding's network functions and how to improve our customer service skills when working with the students. Then the first time that we actually apply these skills is when students start moving in at the end of the week. We work really long hours ensuring that students, whether incoming or returning, are able to easily register with and connect to Harding's internet. We work over 60 hours that week trying to help as many people as possible!
That is by far the busiest part of the year for us at DormNet. After that, the amount of customers needing our help slowly tapers off in the coming weeks. If there are computers that students have left with us, then we generally work throughout our shifts to try and repair those computers to get them working as quickly as possible. We also are regularly scheduled to write these blog articles every few weeks or so in hopes that they will be helpful to students down the road. Between helping out customers with their computers and taking calls from those having technical problems, we are given time to complete homework or catch up on each other's lives as we remain available to help the students. We are open from 11-10 Monday through Thursday and from 11-5 on Friday, so many of us give up a lot of hours to be available to help you! So the next time you call us or come see us, know that we are looking forward to trying to be of some help to you. We hope that our actions and our attitudes reflect this ideal, and that interacting with us improves your day, no matter what was going on.
So that is, by definition, what we do. What does this look like? Well, it greatly depends on what time of year it is and whether there are any big problems going on. I'll start at the beginning. A week before everyone else arrives at school in August, all the workers at DormNet come for a week of training. Here we learn what we are expected to do and how we should be going about our tasks. There is a ton of information thrown at us that week, such as how Harding's network functions and how to improve our customer service skills when working with the students. Then the first time that we actually apply these skills is when students start moving in at the end of the week. We work really long hours ensuring that students, whether incoming or returning, are able to easily register with and connect to Harding's internet. We work over 60 hours that week trying to help as many people as possible!
That is by far the busiest part of the year for us at DormNet. After that, the amount of customers needing our help slowly tapers off in the coming weeks. If there are computers that students have left with us, then we generally work throughout our shifts to try and repair those computers to get them working as quickly as possible. We also are regularly scheduled to write these blog articles every few weeks or so in hopes that they will be helpful to students down the road. Between helping out customers with their computers and taking calls from those having technical problems, we are given time to complete homework or catch up on each other's lives as we remain available to help the students. We are open from 11-10 Monday through Thursday and from 11-5 on Friday, so many of us give up a lot of hours to be available to help you! So the next time you call us or come see us, know that we are looking forward to trying to be of some help to you. We hope that our actions and our attitudes reflect this ideal, and that interacting with us improves your day, no matter what was going on.
No comments: